RETURN POLICY
Return and Exchange Policy
At Happy and Wow, we are committed to providing our customers with the best online shopping experience possible. We take pride in our customer-centric approach and strive to provide the most flexible and customer-friendly replacement policy possible. We understand that sometimes you may need to replace a product, and we want to make this process as easy and hassle-free as possible. Please take a moment to familiarize yourself with our return and replacement policy:
For any order cancellation request, customer must get in touch with customer care via Email (happyandwow@gmail.com) within 24 hours of placing the order.
No return will be entertained after 2 hours of placing the order.
Order once shipped cannot be cancelled.
Eligibility for Returns and Replacements
To be eligible for a replacement, the following conditions must be met:
- The product must be in its original packaging, with all accessories, manuals, and any promotional materials included.
- The product must be in new and unused condition.
- Replacements are only available for products purchased directly from our website. If you purchased a product from a third-party seller, please contact them as per their return and replacement policy.
Return Process
To initiate a replacement, please contact our customer support team for assistance with your return or replacement.
📧 Email: happyandwow@gmail.com
Refund and Replacement Options
- Refund: Item once purchased can only be exchanged. Refund is not applicable on this e-commerce website.
- Replacement: If you opt for a replacement, we will ship a new identical item to you at no additional cost, provided it is in stock after receiving the old one. If the item is out of stock, contact customer care by email for some other alternate.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately.
Cancellations
Orders can be cancelled within 2 hours of purchase. After that period, orders may have already been processed and shipped.
Contact Us
If you have any questions or need further assistance with our return and replacement policy, please don't hesitate to contact our customer support team at happyandwow@gmail.com or +91 80545 27015
Happy and Wow is dedicated to your satisfaction, and we appreciate your trust in us for your online shopping needs. Thank you for choosing us as your preferred online shopping destination.
Happy and Wow reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
Happy and Wow has all rights to reject or accept the request for return/replacement.
All disputes arising in connection with the purchase, shipping, and return are subject to Punjab (INDIA) jurisdiction only.